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Terms and Conditions

The Outdoors Project has the following Terms and Conditions to ensure parents and carers know and understand their and our responsibilities.

Registration:

Holiday Clubs – parents/carers will be asked to complete a brief registration form or disclaimer at sign-in on the morning of each Holiday Club. It is your responsibility to ensure we have the correct contact details and any medical information concerning your child

After School Clubs – It is your responsibility to ensure we have the correct contact details for you, and any medical information concerning your child. Please inform us of this upon booking the course or email with details to info@theoutdoorsproject.co.uk

Bookings:

All bookings are accepted on a first come, first served basis. Please be aware your child’s place will not be confirmed until full payment has been received.

Bookings can be made online or by phone to the office. Please note that a £2.50 admin fee will be charged for all telephone bookings  (excluding birthday parties)

Payments:

After School and Holiday Clubs - All After School and Holiday Clubs must be paid for in advance. Your child’s place will not be guaranteed until payment has been received in full.

Workshops and teaching sessions - Any invoices must be paid in full in advance of sessions or workshops.

Birthday Parties - A £50 deposit will be taken at the time of booking to hold the date. The remaining balance must be paid two weeks prior to the party booking based on the number of children who will attend (last minute additions can be paid for on the day to the instructor - though please keep us informed as we need to ensure we have enough staff for any additional children.  

Cancellations and Refunds:

After School Clubs - After School Clubs are booked on a termly basis and can only be refunded 4 weeks before term begins.

The Outdoors Project is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across hundreds of children.

If your child is sick or does not attend, you will still need to pay for the session.  If your child is not attending the club on their usual day please contact The Outdoors Project office directly (not the school office). 

School Closure or Strike Action: As per our T&Cs unfortunately the school closure is beyond our control and we cannot refund/provide credits for these sessions. 

No refunds will be provided if we are not able to open the After School Club due to a reason that is beyond our control. 

Refunds will only be issued in the unlikely event of cancellation of a class or workshop by The Outdoors Project and will not be issued for situations out of our control.(ie weather, school closures, acts of god or zombie invasions).  In such circumstances The Outdoors Project may, but shall not be obliged to, offer rescheduled sessions.  This is very much dependent on the school venue availability.

Please ensure you arrive to collect your child promptly.  If you are running late, please contact The Outdoors Project office so that arrangements can be made for staff to stay on site with your child.  We need to retain two members of staff on site with any children. We therefore have a late collection fee to cover their additional hours. The late fee is £5.00 for each 15 mins.

Holiday Clubs - Bookings may be cancelled or altered (subject to availability) up to 4 weeks before the date of the booking for a full refund. 

Between 4 weeks and one week before the date of the booking, you may change your booking or cancel and receive a credit note. This will incur an admin charge of £5.00. 

7 days prior to the booking no refunds or credit notes will be given. 
If your child is sick and does not attend, you will still need to pay for the session.  
The Outdoors Club holiday clubs run whatever the weather - in the unlikely event of extreme or dangerous weather conditions The Outdoors Project reserves the right to cancel the holiday club session and offer an alternative indoor venue or a credit note.

Birthday Parties - Bookings are secured with a non-refundable deposit.  Deposits are non-refundable but transferrable with more than 2 weeks notice.  In the unlikely event of extreme or dangerous weather conditions The Outdoors Project will consult with the customer with regards rescheduling the party at everyone’s nearest convenience. 

Saplings - If your child is sick and does not attend, you will still need to pay for the session.  
Saplings clubs run whatever the weather - in the unlikely event of extreme or dangerous weather conditions The Outdoors Project reserves the right to cancel the Saplings session and offer an alternative indoor venue or a credit note.

Credit notes - Credit will be valid for one year from date of issue.

Lost Property:

The Outdoors Project does not accept any responsibility for children’s lost property. All lost property will be kept for a week following clubs and then donated to charity. Please contact the office if your child has lost something at one of our clubs.

Complaints Policy:

The Outdoors Project takes any customer complaints very seriously. The Director will respond to any complaint within 24 hours and you will receive a written response within 72 hours. You will be notified if there is any deviation from this response time.